Refund policy

RETURN POLICY 

ONLINE PURCHASES

Only unopened, unused, and undamaged non-skincare products purchased online at ethyst.com may be exchanged within 14 days of the original purchase date with the original receipt. All eligible returns will be refunded for the equal value of the original purchase price in the form of an exchange only. We keep a digital record of all purchases. If a transaction cannot be verified, an exchange will be denied

The customer is strictly responsible for all shipping fees when making an online exchange. ETHYST® does not cover shipping charges for any exchanged items.

Lastly, if an order is placed "accidentally," our strict restrictions on non-exchangeable items still stand. If the accidental order consists of items that are eligible for an exchange outside of our restrictions, we require a new order to be placed before refunding the original purchase. A $20 processing fee will be charged to cover the costs incurred for processing both the payment and the refund on the order. No exceptions.

WHAT WE DO NOT ACCEPT EXCHANGES ON

ETHYST® does not offer returns or exchanges on any Skincare products (whether opened, unopened, or unused), DIY products, custom items (including, but not limited to, print-on-demand apparel, tote bags, notebooks, stickers, coffee mugs, etc.), opened or used products, services, final sale items, or gift certificates. NO EXCEPTIONS.

Additionally, we do not accept exchanges on any product that has shifted in its container during shipping (i.e., appearing to be "half-full"). Lotion, cream, scrub, liquid, and gel products naturally shift and condense during transport. Because these items are packaged strictly by weight, often in containers designed with extra space, the product may appear less than full when it is not. Since this is a standard occurrence in the skincare industry, we do not accept returns or exchanges of this nature. No exceptions.

CHARGEBACKS

All purchases will appear as "ETHYST Skincare" on your credit card statement. Before deciding to initiate a chargeback with your bank, please contact us directly to resolve any issues. We maintain highly detailed records and documentation for every purchase. If a chargeback is initiated and the financial institution finds ETHYST® is not at fault after reviewing our records, the customer will be billed the $15.00 fee that our payment processor charges us to handle the dispute.

DISCOUNT CODES/FREE SHIPPING

Combining discount codes and free shipping offers is strictly prohibited.