Refund policy

RETURN POLICY 

ONLINE PURCHASES

Unopened, unused and undamaged products (that we accept exchanges on; please see what we do not accept exchanges on below) purchased online at ethyst.com, may be exchanged within 14 days of the original purchase date with the original receipt. All returns will be refunded for the equal value of the original purchase price in the form of an exchange only. We keep record of all purchases digitally. If a transaction cannot be verified, an exchange will be denied.

Additionally, the customer will be responsible for any shipping fees when making an online exchange. ETHYST® does not pay for shipping charges to exchange any items. All online purchases will be exchanged for the equal value of the original purchase price in the form of exchange only. 

Lastly, if an order is placed "accidentally", we require a re-order to refund the original order and we charge a $20 processing fee to cover the costs that we incur for processing both the payment and the refund on the order. No exceptions.

WHAT WE DO NOT ACCEPT EXCHANGES ON

ETHYST® does not offer exchanges on any Skincare products, DIY, custom (including, but not limited to print on demand apparel, tote bags, notebooks, stickers, coffee mugs etc.), opened or used products, services, final sale items, or gift certificates. NO EXCEPTIONS.

Additionally, we do not accept exchanges on any product that has shifted in it's container during shipping (i.e. appearing to be "half-full" etc.). Lotion/Cream/Scrub/Liquid/Gel products and the like tend to shift during transport and since Lotion/Cream/Scrub/Liquid/Gel products are packaged by weight and often in containers that are larger than the product's weight, there is room for the product to shift and condense potentially making it appear "half-full" when, in fact, it is not. Since this is a common occurrence in the skincare industry, we do not accept returns of this nature. No exceptions. 

CHARGEBACKS

All purchases will be marked as coming from ETHYST Skincare on your credit card statement.

Before deciding to initiate any form of chargeback, please speak with us first. We keep very detailed records and documentation of all purchases. If a chargeback is initiated and the bank finds we are not responsible after reviewing our records and documentation, the customer will be charged the $15.00 fee ETHYST® is charged by our payment processor for processing the chargeback.

DISCOUNT CODES/FREE SHIPPING

Combining discount codes and free shipping offers is strictly prohibited.